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Policy Introduction

Your privacy is important to us. TWG (“TWG”) has created the following Privacy Policy to let you know what information we collect when you visit www.TWG.io (the “TWG Site”), why we collect it and how it is used. By using the TWG Site, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version.

TWG respects all individuals’ preferences concerning the collection and use of their personal information (“data”). Our goal is to run several opt-in mailing lists and contests at events which will provide our mailing-list subscribers and our website visitors, and third party conference attendees (“users”) with information they will find relevant. This policy statement is here to let you know how TWG collects data, why TWG collects it, and what choices you have concerning its use.

Please note that TWG maintains the same privacy practices described in this policy for data we collect offline; accordingly, references below to online subscribers also apply to individuals from whom we collect data offline.

TWG’s main office is located at: 425 Adelaide Street West, Suite 300. Toronto, ON. M5V3C1. Canada

Data Collection

TWG collects data related to our users through the following methods:

  • The registration form for our online opt-in mailing through our main site: or a landing page, or contest entry page. TWG may also have distinct media, contests and other event-specific sign-up forms.
  • Cookies
  • Sign-up sheets which are circulated at events
  • Sign-up forms on the iPad at TWG’s office reception area

Visitor Information

The data collected may include the following information:

  • Subscribers’ contact information (name, address, company, title, phone, fax, email, web, social media handles)
  • A selection of interests for future communications
  • The subscriber’s choices as to why we may contact them
  • The subscriber’s work title, company, and industry they work in
  • The subscriber’s IP address and geographic location

Consent

When you provide TWG with personal information to sign-up for our e-newsletter list, or to enter your information to sign-up for one of our contests at an event, you’re implying that you consent to TWG collecting your information and using it for that specific reason only.

If TWG asks for your personal information for a secondary reason, TWG will either ask you directly for your expressed consent, or provide you with an opportunity to say no. Users can read this Privacy Statement on our website, where TWG has included a link.

Users who opt-in via a website’s mailing list sign-up form will immediately be able to view a ‘Thank You’ page or inline ‘Thank You’ text, which indicates that their submission has been received.

Withdrawing Consent

If after you opt-in, you change your mind, you may withdraw your consent for TWG to contact you, for the continued collection, use or disclosure of your information, at anytime, by clicking the unsubscribe link at the bottom of TWG’s emails, changing your subscription preferences found on TWG’s ‘email preference center’ landing page (which is linked to within TWG emails), or by contacting TWG at privacy@twg.io or mailing TWG at: 425 Adelaide Street West, Suite 300. Toronto, ON. M5V3C1, Canada.

 

Limiting Use, Disclosure And Retention

TWG’s collection of Personally Identifiable Information is limited to what is reasonable under the circumstances, and your information will be used for the purpose for which it was collected, or when it is required or permitted by law. TWG may inform you about products and services by mail, e-mail, text message, telephone, or other means. If you do not wish to receive direct marketing, contact us and tell us that you do not wish to be contacted in a particular manner.

Pardot Services

Our forms and online contest landing pages are hosted on Pardot’s CMS and automated marketing platform. They provide us with the online contact management platform that allows us to create and share e-newsletters with you.

Your data is stored through Pardot’s data storage, databases and the general Pardot application. They store your data on a secure server behind a firewall.

Third-Party URLS

TWG and our portal websites includes links to non-TWG sites we believe may be of interest to our visitors. These links are provided as a convenience, and the sites they point to are beyond our control. You are advised to check the privacy policies and terms of use of those sites before providing any personal data to them.

Sharing and Disclosing Information

Other than as expressly set forth herein, TWG does not rent, sell or share personal information it collects about you to or with third parties. Information collected from you is only used to complete and support your purchases from and use of the TWG Site and to comply with any requirements of law. However, TWG may disclose Personally Identifiable Information if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on TWG or the TWG Site; (2) protect and defend the rights or property of TWG; or (3) act in urgent circumstances to protect the personal safety of users of TWG, its web sites or the public. If TWG should ever file for bankruptcy or merge with another company, we may sell the information you provide to us on the TWG Site to a third party (in the case of bankruptcy) or share your Personally Identifiable Information with any company with whom we merge – in such situations, TWG will require, to the best of its ability, the purchasing or merging party to comply with all confidentiality and privacy requirements as set forth herein respecting your Personally Identifiable Information.

TWG may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of TWG’s products, services, customer usage patterns and/or other statistical information

Cookies

A “cookie” is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser. TWG may set cookies for the following purposes:

  • To facilitate login or other site navigation procedures
  • To improve the functionality of the website by avoiding duplicate data entry, facilitating navigation, and increasing the relevance of content
  • To store user preferences and profile information used to personalize the content that is shown

We’ve included a link to the list of cookies we use below, so you that you can choose if you want to opt-out of cookies or not. View the cookies set by Pardot when a user visits our site here.

Data Usage

Cookies on the site, and the associated data, will be used only for the purposes stated in Section 3 (How We Use The Data We Collect), below.

Opting out

While TWG does not offer an opt-out on the site for cookies, browsers provide you with information and control over cookies. You can set your Web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then have the opportunity to accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion.

Data Collection Purposes

TWG collects data from users for the following purposes

  • Notifying users of information relevant to an particular event, webinar, blog post, news item or campaign is the primary purpose of our communication network.
  • Sending segmented e-newsletters to different lists for users interested in a particular offering from TWG. This is another purpose of our sign-up forms.
  • Answering user inquiries. We will use subscribers’ contact information to facilitate our handling of their registrations for newsletters and specific requests for further information.
  • Providing information on related resources. We may provide users with information on educational events, career opportunities, training programs, or relevant online content.

Email Subscription Preferences

Unsubscribe Links

All emails sent by TWG to our mailing lists will include a single-click “Unsubscribe” link, which will direct the user to a page where they can remove their data from our database.

Unsubscribe Support

We will also continuously provide support personnel (privacy@twg.io) who will promptly remove any user from our lists upon request, with no questions asked. Users who are removed from our lists by staff will be notified of their removal.

What To Do If You Are Experiencing Problems

Please contact us at privacy@twg.io if you believe you have mistakenly received information after unsubscribing or if you would like to unsubscribe and have been unable to use the unsubscribe mechanisms provided.

Information-Sharing

The mail list you have joined may have been off another site (other than TWG) or a contest site that we host and maintain. Subscriber’s personal data is handled by TWG on behalf of the specific partner. TWG will never sell the data to anyone under any circumstances. Nor will we share any detail of subscribers’ personal data with any company, entity or individual, with the sole exception of the company who owns the portal website itself. Moreover, The Company’s access to data applies solely to information originating off the website owned and operated by the company and is also bound by the terms under which the member subscribed. The Company is also not allowed to share or sell the data to any other party, The Company’s rights remain restricted to usage determined by the members’ choices as to what information they wish to receive, which they selected at the time they signed up. For more information, contact: TWG, 425 Adelaide Street West, Suite 300. Toronto, ON. M5V3C1, Canada. privacy@twg.io

Information Security

TWG will take reasonable precautions to maintain the confidentiality and security of your Personally Identifiable Information so that it is not disclosed to anyone outside our group of companies and our selected third party service providers/business partners without your consent, unless required by law or as otherwise set forth herein. Where possible, TWG protects the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.

Data Transfer

Our servers are located in Canada and data processing occurs primarily in Toronto, Ontario, Canada.

Compliance

TWG privacy policy is designed to comply in full with all US and Canadian privacy laws. Should you believe your data has been used in a way that is not consistent with this policy or your stated preferences, or should you have further questions related to this policy, please contact TWG by email at privacy@twg.io. Written inquiries may be addressed to: TWG, 425 Adelaide Street West, Suite 300. Toronto, ON. M5V3C1, Canada. privacy@twg.io

Policy Updates

We may change this Privacy Policy by posting a new version of this Privacy Policy on this Site which it is your responsibility to review. Changes and clarifications will take effect immediately upon their posting on the website.

Contact

TWG welcomes your comments about this privacy policy, and we would be happy to provide any additional information you require. Please contact our Privacy Officer at: TWG: 425 Adelaide Street West, Suite 300. Toronto, ON. M5V3C1, Canada.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at privacy@twg.io or by mail at TWG.

This privacy policy supplements any agreements you already have with TWG. Our privacy policy does not replace the terms of those agreements. By agreeing to those terms and using the TWG Site, products, software and services, you are consenting to the collection and use of your personal information by TWG in accordance with this privacy policy

 

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