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Lead Product Manager

at TWG

We’re looking for a Lead Product Manager who can create exponential value through product leadership and strategy on engagements, coaching and managing product managers, and supporting some of our most complex engagements in the studio.

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What will your typical day look like?

We’ve been helping our clients build products that users love for the past two decades, and we’re always looking for ways to do it better. Our clients range from scaleups to large multinationals, and the problems sets are as diverse as the industries we work with. As a studio known for the quality of its product thinking, it is crucial for us to continue to bring in the right people. We recently joined Deloitte Digital to help us accelerate our mission to help the most impactful organizations in the world drive sustainable and progressive growth.

Our product managers come from varied backgrounds, but what we share is the ability to flex our product fundamentals and stakeholder management skills to meet our clients’ needs. The work here demands both expertise and broad knowledge: one day you may be validating a new product design for a large enterprise, and the next you could be running a fast-paced discovery engagement for a local scaleup.

About the team

  • We focus on leveling up the craft across the studio. Product is at the core of all client work we do, so Lead PMs play a crucial role in pushing our craft of combining product management and client services forward.
  • We help strengthen our relationships with our clients through solving meaningful problems. Across TWG and Deloitte, we have relationships with the vast majority of the key scaleups and large companies in Canada. Lead PMs help us build upon this strong foundation by either shaping new engagements or by deepening existing ones through excellence in the craft.
  • We handle projects end-to-end. From initial discovery and research to definition and priority of our scope, product managers shape and manage work across the product development lifecycle. Our Lead PMs help define the vision and support / coach our large PM team through their engagements.
  • We hire and grow some of the most competent product managers in our community. Lead PMs are an integral part of our people-centric management framework, and they help us hire and retain growth-minded product managers. We support a strengths-based and craft-centric coaching model to help develop the best PMs in our ecosystem.

Let’s talk about you, do you have

  • Excellent understanding of SDLC, software architecture, and modern product methodologies (e.g., Lean, HCD) honed through countless product releases.
  • Proven experience in human-centric people management: We help our reports grow and achieve their goals, while always keeping their well-being in mind.
  • Excellence in client services and stakeholder management
  • Experience with product analytics beyond Google Analytics (e.g. Mixpanel, Amplitude, Segment, Braze, Taplytics, Tableau, Heap).
  • Demonstrated ability to build an effective product roadmap informed by data and experience
  • Strong history of collaboration with designers, user researchers, developers and QAs
  • A technical background, work experience in management consulting, or agency experience are all bonuses.

Who we are

TWG, a Deloitte business is championing a revolution in software design, turning traditional engagements into lasting partnerships that create real value for everyone involved.

We believe that in order to impact the organizations and communities that we serve, we need to champion an inclusive and equitable culture. We listen, learn, and act on behalf of our team to ensure that everyone has a chance to bring their ideas and contributions to our work, programs, and events. Having a diverse work environment where everyone can be their authentic self is at the heart of TWG.

TWG joined Deloitte Digital in 2021, giving us the opportunity to share our expertise in digital technology and transformation and amplify the impact we can make together for our people, our clients, and our community.

Why TWG?

Launch your career with TWG where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, TWG is a place for you to learn, grow, create, connect, and lead.

The next step is yours

TWG, a Deloitte business is committed to diversity and we encourage applications from all qualified candidates that represent the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at accessiblecareers[at] if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 52 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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